A not so recent blog post from 1 of my favorites!!!
I am lucky enough to have made the acquaintance of Stephen Few, a man of common sense and high standards, on multiple occasions. I applaud his eloquence and thoughtfulness as he takes on causes like this!!
In Stephen’s most recent blog post found on http://www.perceptualedge.com/, he shares a bit of his personal experiences at the receiving end of poor customer service, ignorance and bureaucracy; including the personal pain it has caused and the very tangible derivative costs to his customers.
Let this serve as a lesson to the bureaucrats, and a call to action for all of us who despise the small and feeble minds and organizations that thrive in this way. As Stephen says in closing his post…“it’s time to speak up”!!